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The Estee Lauder Companies MAC Area Sales Manager m/f - Austria (Stmk, Bgld, Kärnten, Slzbg, Tirol, Vlbg) - Fulltime 38,5h/week in Austria
MAC Area Sales Manager m/f - Austria (Stmk, Bgld, Kärnten, Slzbg, Tirol, Vlbg) - Fulltime 38,5h/week
1. Customer Service:
Display excellent customer services skills to the team.
Communicate the customer service objective to Managers and Artists.
Quickly and effectively resolve customer issues.
Implement and achieve sales plan by location and review with the Retail Manager. Monitor results and take remedial action on an immediate and on-going basis.
Work with Training and Retail Managers to achieve productivity targets in each location.
Review staff rotations to ensure optimum coverage at peak customer traffic times so as tomaximize sales.
3. Business Management :
Preside over all new store openings.
Monitor in-store expenses (e.g., returns, testers).
Direct the development of special projects (required).
Monitor stock levels (minimums and maximums) in constant conjunction with Retail Manager to ensure optimum coverage while minimizing excess.
Make recommendations regarding excess stock to National Sales Manager.
Ensure monthly orders are managed within guidelines provided by National Sales Manager.
Train Retail Manager to uphold merchandising expectations and develop standard of visual excellence.
Work with Managers to achieve highest standards of merchandising, display and counter hygiene.
Monitor merchandising by location to ensure adherence to standards.
Ensure maintenance follow-up and that forms and requests are being submitted in a timely, accurate manner.
6. Human Resources – Close collaboration:
Recruit Retail Managers and assist with Artist recruitment as required to meet M∙A∙C standards of creative ability, customer service excellence and business success.
Provide on-going training to empower Retail Manager to run his/her business.
Coach Retail Managers to develop and motivate teams.
Provide clear and constructive feedback on a regular basis to Retail Manager and retail staff on his/her job performance.
Provide an atmosphere that motivates, encourages and challenges Retail Managers and staff to achieve excellence.
Review, approve and conduct performance reviews for region.
Conduct progressive discipline and terminations in consultation with affiliate group personnel.
7. Retailer Relationships:
Establish and maintain positive relationships with retail partners, updating them regularly on
new initiatives and following up on team performance.
Qualifications / Skills:
- Minimum high school education, college background preferred.
Previous experience in cosmetic field preferred.
Specialty store management background a plus.
Leadership, training, public speaking experience needed.
Five years retail experience, cosmetic preferred, one-two years management experience required.
Training and coaching new and existing employees.
Ability to resolve employee conflicts and to function ina fast paced environment.
Embrace the brand’s corporate philosophy.
Excellent communication, leadership and organizational skills.
Comfortable managing and supervising people.
Professional attitude and ability to be flexible and deal with change.
Retail Partnered Stores, Freestanding M
C Stores, travel to and from locations, office (home or specified location), some overnight travel.
Externe Bewerber: http://elc.careers/austria/
Interne-/ELC MitarbeiterInnen können sich unter http://elc.careers/internal bewerben
Primärer Standort Europa, Mittlerer Osten, Afrika-Österreich
Job Number: 1928290