Die Estée Lauder Companies sprechen Menschen weltweit und branchenübergreifend an und fördern dabei Talente. Ob in einem unserer zahlreichen Läden, in einer unserer Produktionsstätten, in unserem Hauptsitz in New York City oder in einer unserer Filialen weltweit, unsere Mitarbeiter sind stolz auf ihren Beitrag zu unserem Erfolg.
The Estee Lauder Companies Retail Support Lead (m/f/d) Germany/ Austria/ Nordics in München, Germany
Retail Support Lead (m/f/d) Germany/ Austria/ Nordics
As one of the leading international cosmetics companies, the Estée Lauder Companies offers you a position as Retail Support Lead (m/f/d). With passion and enthusiasm, we work in over 150 countries on innovative beauty products. With creativity and entrepreneurial spirit, we maintain a leading position in the prestige beauty market.
For our EMEA Retail Support Team , we are looking as of now for a responsible person providing retail support for the regions Germany, Austria and Nordics.
Operational responsibility for IT service escalations of 1st and 2nd level teams
1st-level support (until transition to regional service desk model) and 2nd/3rdlevel support for local retail solutions
Monitoring of data feeds ensuring successful and timely data exchange between stores and headquarter platforms
Supporting the rollout of new stores by using external resources and / or directly as applicable
IT procurement management for the retail trade as well as ensuring (retail) infrastructure and asset management
Responsibility for IT operations in the retail sector in compliance with the requirements of the SOX / PCI / ICD Audit
Support for the introduction of ITSM tools and processes for the retail trade (standardization throughout the region
Accompanying the transition to a regional service desk model for the retail trade ensuring local needs and requirements
Close cooperation with global teams and peers within the IT organization and collaborate on projects as needed
Bachelor’s degree in economics/computer science or equivalent experience
At least 5 years professional experience in IT service management
ITIL Service Management Certification (Foundation Level)
Good understanding of the retail trade in the luxury/beauty prestige market
Excellent communication and stakeholder management skills
Ability to set priorities and meet deadlines; ability to make decisions with limited information
Strong customer and service focus
Fluent in German and English
Ability to travel
We offer you aninteresting and challenging job in a very likeable and highly motivated team.Become a part of it andapply online via our career portal.
Tätigkeit Informationstechnologie/ Informationssysteme
Primärer Standort Europa, Mittlerer Osten, Afrika-DE-BY-München
Organisation Estée Lauder Companies
Job Number: 1918272